Contact Us

If there is anything we can help you with. Send us an email, we'll get back to you

as soon as possible! 

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4114 E. Washington Ave.
Madison, WI, 53704
United States

(608) 241-3406

FAQs

Frequently Asked Questions:

Q1: If I have immediate questions, who can I contact and at what times?

Answer: Condon Jewelers is located in the central time zone so you may contact an associate between the hours of 10AM-7PM, Monday through Saturday and 11AM-6PM, Sundays.

 Q2: What does shipping cost?

Answer: Shipping varies depending on the item. We will periodically run FREE SHIPPING promotions.

Q3: If I buy a diamond ring, is an appraisal included for my insurance company?

Answer: Absolutely! Appraisals are included for no extra charge on high value items.

Q4: What if I love a ring, but it isn't in my size. Can you get it in my size?

Answer: You bet! We can size any of the items we have for sale. The first sizing is free and there is a minimal charge should you need it done a second or third time.

Q5: I ordered a custom ring but now I changed my mind, can I return it?

Answer: Unfortunately, no. Custom pieces cannot be returned or refunded.

Q6: I want a certain piece that I saw on another jewelry website but I don't see it on yours. Can you get it for me?

Answer: We have a variety of vendors whom we work with, so chances are likely that we can find the exact piece or one very similar. Please call us at 608-241-3406 to discuss.